Ten tips for better customer service

"There is only one boss. The customer. And he can fire everyone in the company's chairman down, simply by spending his money somewhere else." - Sam Walton

The success of any business depends on how it treats its customers. Customer service refers to the organization's ability to consistently provide the customer what he wants and needs. Try these 10 tips to improve the level of customer service in your company and strengthen its image.

1. Stay in touch - Ask customers if they want to be updated on developments that might interest them. If the product is sophisticated and not fall into the "impulse buy" category, it is likely that you will need to adopt a consultative approach to sales. In this case, after every sale, follow-up with customers to see if they are satisfied with their purchase.

2. Create a group of customer care - Get 10-20 of your most loyal customers to meet regularly. Encourage them to give ideas and input on how to improve levels of customer service of your company.

3. Resolve customer complaints quickly - Respond to all customer complaints, either by e-mail, in person or through a telephone call, as soon as possible. If possible, you as the owner of the business, must deal with the problem personally.

4. Being easily accessible - Give your customers to contact you as many ways as possible. Allow them to reach you 24x7 via e-mail. Offer toll free numbers for phone and fax contacts.

5. Treat your customers - Send gifts of thanks for long time buyers. E-mail cards online greeting cards on holidays or birthdays. Be flexible about how you deal with every customer, each one has different concerns, needs and desires.

6. Be kind to your customers - never, never lose your temper with a customer. Be nice to them even if they are angry with you. A smiling face and words of comfort will go a long way in calming frayed nerves. Admit your mistakes quickly and always apologizes.

7. Building strong relationships with customers - Invite to business meetings, luncheons, workshops or seminars. It will make them feel important when you include them in their normal business operations and special events.

8. Listen to your customers - hear what they have to say. Sometimes, customers may say one thing but mean another. Pay attention to their body language and tone of voice, not just words.

9. Always keep your promises - Make promises sparingly and keep faithfully, no matter how much it costs. Do not promise anything to customers unable to provide. If you tell your customer that you will call at a particular time, do this even if these articles are not yet in.

10. Never forget what it means to be a customer - The most important advice is to always remember that you are a customer too! Treat your customers as you would like to be treated.

By following these simple tips for customer service that we put together for you, will be to build a loyal customer base that will return to you again and again. A satisfied customer is a lot of marketing dollars equivalent in terms of favorable word-of-mouth!...